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We help ambitious visitor destinations to thrive, giving you the tools you need to sustainably safeguard your future by delighting visitors and increasing commerciality with a motivated, skilled and talented team.

We do this by partnering with you to understand your site, team and story – and training your teams; from guides, front of house and retail to senior managers – to tell the stories of your attraction the best way for your guests. We specialise in being the creative facilitators to bring out the best of what you already have and endow teams with the confidence and tools to deliver on customer service excellence, turning your guests into advocates.

This winning formula for training has delivered exceptional ROIs and performance outcomes for many leading organisations including Blenheim Palace, Sadler’s Wells, The Macallan Distillery and The Association of Scottish Visitor Attractions.

Our name is a nod to the great storyteller, our theatrical past and because our approach is holistic. Complete Experience excellence, through Complete Storytelling brilliance and financial sustainability and independence through Complete Sales as a Service.

Complete Works – everything you need in a training partner.

We redefine the three key elements of success: your visitors, your organisation, and your team.

Training is provided by highly experienced and successful individuals who work as a team to keep energy and motivation in the workshop high. Our small but perfectly formed training team includes actors and visitor experience professionals with over 50 years of combined talent.

There are four ways we can work with you on training:

Complete Sales Workshop

This highly motivational workshop breaks down the fears and boundaries that prohibit sales, equipping your team with the strategies and practical methods to fearlessly and joyfully step outside their comfort zone and hit new and steeper targets.

With experience from the front lines, and hundreds of staff working this role across attractions in the UK we are uniquely placed to know what works, and track visitor trends in real time so our tips and tricks are always on target.

Add to this session by having our team benchmark the sales possibilities and challenges at your site in person to customize the training for your site, and to the skills and experience of your team

Book here

Complete Storytelling Workshop

Our most requested workshop – where we take the best of theatre craft from the stage to your team.

Successful visitor experiences are the product of creating and delivering engaging and memorable stories. Good storytelling effortlessly transforms visitors into ambassadors; generating repeat visits, recommendations and increased secondary spend. Calling on our theatrical background we hone participant's skills in an inspiring, rewarding and profitable course.

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Complete Experience Workshop

Because the experience really is everything – and the best experiences touch our emotions and stay with us long after we finish a visit. Challenge your teams to enhance visitor experience at all points in the journey and recognize the needs of different visitors. Not shying away from the hard parts of delivering amazing customer service we give a team time to review their attraction holistically, see their responsibility in the whole visitor journey and reenergize for the best outcomes.

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Bespoke Training Workshops

If you have a particular topic or requirement for training do let us know. We have trained and facilitated workshops to cover a variety of topics, always in the Complete Works style; enjoyable and engaged for the attendees, grounded in science and research and tested by us in-situ for validity.

Want to design an innovative recruitment session so you can interview 2,000 people in a day? We’ve done that and can help; we will design the group interview activities, recommend ways to test for characteristics or traits and even facilitate on the day!

Want to combat seasonal dips in visitor numbers with a creative event or new market? We’ve done that (and won awards!), we the know the solution will be bespoke to your location, offer and teams, so let us create the environment for your team to solve the problem and get 100% on board with the solution – change management excellence in action.

Want to arm against a big change that is upcoming by reminding the team of your core principles and values? We’ve done that, and can work with you on a big workshop for everyone to get together and/or a series of small sessions that can be delivered over weeks to keep the team on-board and motivated through a change.

Book here

Not sure which option to go for?
Send us an email and we’ll arrange a time to chat.
info@complete-works.co.uk